Integration QA

Approach

Before activating an integration, we test complete and incomplete records, duplicates, permission errors and notifications. We check what each tool receives in those cases.

How we work

1. We create test cases with real or equivalent records.

2. We validate that each system receives expected information and triggers the right action.

3. We document what to review if an automation stops responding.

How this connects to your business

We test what each system receives with complete, incomplete or duplicate records. We also check permissions, errors and notifications to catch failures before the team uses the integration.

What to define

We choose connections based on the work they need to do. An integration can prevent entering a contact twice, reduce recording errors or send the data someone needs to another tool.

• ✓Which system holds the authoritative record of contacts, opportunities, payments or tickets.
• ✓Which fields we send, in which format and what needs to happen to send them.
• ✓How we'll test the connection before putting it into use.

Expected outcome

Each tool receives the data it needs. If a connection fails, the team gets an alert so it can investigate.