Terms of Service

1. Purpose and scope

Metanoia may provide commercial information, contact forms, user authentication, file storage and synchronization, private dashboards, integrations, automations, collaboration tools, and any feature enabled later.

These terms apply to both free use and paid use, trials, invitations, pilots, demos, memberships, or subscriptions. Specific commercial terms supplement these terms and do not replace them unless expressly agreed in writing.

2. Legal capacity, registration, and accounts

Only people with sufficient legal capacity to be bound may use the service. If the service is used on behalf of an organization, the user is responsible for the truthfulness of that representation.

Certain features may require creating an account, authenticating through third-party providers, or providing registration information. The user must keep their information complete, current, and accurate.

• Each account is personal unless the feature enables teams, organizations, or delegated access.
• The user is responsible for safeguarding credentials, authentication factors, active sessions, and authorized devices.
• The user must promptly report any unauthorized access, account misuse, or security incident they become aware of.

3. Authorized use and restrictions

The user may use Metanoia only for lawful purposes, in accordance with these terms, service documentation, and applicable rules.

• Do not use the service to upload, transmit, or process unlawful, infringing, fraudulent, defamatory, discriminatory, or misleading content.
• Do not attempt to access accounts, systems, networks, databases, trade secrets, tokens, credentials, or restricted areas without authorization.
• Do not interfere with service continuity through abusive scraping, malware, malicious bots, flooding, control evasion, or vulnerability exploitation.
• Do not use the service to store sensitive personal data or regulated information unless expressly allowed and protected by appropriate safeguards.

4. Files, user content, and required licenses

To the extent permitted by law, the user retains rights over information, files, documents, text, images, prompts, instructions, or other materials uploaded or processed through the platform.

Metanoia receives a limited, non-exclusive, royalty-free license to host, copy, encrypt, transform, index, technically reproduce, back up, and process that content only as needed to operate the service, comply with legal obligations, prevent abuse, and provide support.

The user represents that they have the rights, permissions, and legal bases required to upload and process that content, including third-party personal data when applicable.

Metanoia may suspend, block, or remove content when there is a valid authority request, a reasonable infringement claim, a security incident, or a material risk to the platform, other users, or third parties.

5. Intellectual property

The trademarks, logos, trade names, interfaces, flows, documentation, visual design, text, source code, compilations, databases, modules, and other assets of Metanoia are protected by applicable law and belong to Metanoia or its licensors.

Except where expressly authorized, no license is granted to copy, distribute, sublicense, commercialize, modify, publish, decompile, or exploit them beyond what is necessary for normal service use.

6. Third-party services and integrations

Metanoia may rely on providers for authentication, infrastructure, hosting, storage, email, analytics, or databases. It may also allow integrations with third-party tools at the user's request.

The availability or interoperability of third-party services may change without notice. Use of those services may also be subject to their own terms, policies, and security settings.

7. Availability, changes, and maintenance

Metanoia will seek to keep the service available through reasonable continuity, backup, observability, and security measures; however, it does not guarantee uninterrupted availability, complete absence of errors, or universal compatibility with every device or browser.

The platform may be modified, updated, patched, limited, discontinued, or placed under preventive, corrective, or evolutionary maintenance. When reasonable, material changes affecting ordinary service use will be communicated.

8. Pricing, charges, and cancellations when applicable

If Metanoia offers paid features, memberships, metered usage, licenses, service packages, or recurring charges, the price, frequency, taxes, restrictions, renewal conditions, and cancellation method must be clearly disclosed before contracting is completed.

No recurring charge should be understood as authorized without express and verifiable consent. When consumer protection law applies, mandatory consumer rights and simple, timely cancellation mechanisms will prevail.

9. Suspension and termination

Metanoia may temporarily suspend or terminate access to the service when there is a breach of these terms, a security risk, fraudulent use, authority requirement, non-payment, identity impersonation, infrastructure impact, or repeated contractual breach.

The user may stop using the service at any time and request account deletion or termination of contracted services, without prejudice to pending obligations, accrued charges, legal retention of information, or reasonable temporary backups.

10. Disclaimers and limitation of liability

To the fullest extent permitted by law, Metanoia will not be liable for indirect, incidental, special, punitive, or consequential damages, lost profits, loss of business, reputational loss, third-party interruptions, connectivity failures, user errors, third-party malware, incorrect configurations, or unauthorized service use.

Metanoia's total aggregate liability arising from use of the service will be limited, where applicable, to the amount actually paid by the user during the twelve months before the event giving rise to the claim, unless applicable law prohibits limiting that liability.

Nothing in this section limits liability for willful misconduct, bad faith, deliberate rights violations, or non-waivable rights of consumers or data subjects.

11. Indemnity, notices, governing law, and jurisdiction

The user agrees to hold Metanoia, its affiliates, officers, personnel, and providers harmless from claims arising from unlawful or improper use of the service, breach of these terms, infringement of third-party rights, or uploading content without sufficient authority.

Service-related notices may be delivered by email, in-platform notices, website publication, or through the official contact channels published by Metanoia on the website, inside the user account, or through any corporate channel enabled for support and legal matters.

These terms are governed by the applicable federal laws of Mexico. When the user is a consumer, they retain the non-waivable rights and remedies granted by Mexican law. Where legally valid, disputes will be submitted to the competent courts of Mexico.

12. Changes to these terms

Metanoia may modify these terms to reflect regulatory, functional, operational, commercial, or security changes. The current version will be the one published on the website with its last updated date.

If a change is material and significantly affects service use, Metanoia may communicate it through reasonable means before it takes effect. Continued use of the service after changes are published implies acceptance of the current version, unless the law requires additional consent.